Microsoft Dynamics 365 Solutions That Grow Revenue
SoftRoute's certified Dynamics 365 consultants implement, customize and integrate Microsoft's CRM and business applications suite — Sales, Customer Service, Marketing, Field Service and Power Platform — helping organizations run sales, service and operations on one connected platform.
Microsoft Dynamics 365 Expertise
Dynamics 365 gives organizations a CRM that's natively connected to the Microsoft stack — but the value only shows up when implementation is matched to your sales process, data model and existing Microsoft 365 investment.
SoftRoute's Dynamics 365 practice brings certified expertise across Dynamics 365 Sales, Customer Service, Marketing, Field Service and the Power Platform (Power Apps, Power Automate, Power BI). We configure the platform around your revenue and service processes, not the other way around.
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Dynamics 365 Service Capabilities
Comprehensive capabilities — from architecture and implementation through optimization and ongoing managed support.
Dynamics 365 Sales Implementation
End-to-end Sales configuration — lead and opportunity management, forecasting, sales insights and territory management tailored to your sales process.
Customer Service & Field Service Setup
Case management, omnichannel engagement, SLA and entitlement tracking, and field service scheduling — reducing resolution time and improving customer satisfaction.
Power Platform Development
Custom Power Apps (canvas and model-driven), Power Automate workflows and Power BI dashboards that extend Dynamics 365 and connect it to the rest of your business.
Dynamics 365 Integration
REST/OData integrations between Dynamics 365 and your ERP, billing system, e-commerce platform or third-party applications using Azure Integration Services or custom middleware.
Custom Plugin & Azure Development
Custom Dynamics 365 solutions using C# plugins, custom connectors and Azure Functions — extending standard functionality to fit unique business workflows.
Reporting & Business Intelligence
Custom Power BI dashboards and embedded analytics — giving sales and service leaders real-time visibility into pipeline, case volume and team performance.
Certified Microsoft Expertise
Our certified team has delivered 45+ successful Dynamics 365 projects — giving you confidence your engagement is in expert, experienced hands.
Why SoftRoute for Microsoft Dynamics 365
Certified specialists with deep production-environment experience
45+ successful Dynamics 365 projects across multiple industries
Flexible fixed-price and time-and-material engagement models
Post-delivery support and continuous optimization included
Native integration expertise across the full Microsoft 365 and Azure stack
Common Questions
Ready to Get More from Dynamics 365?
Whether implementing fresh or optimizing an existing environment — our certified specialists will help you drive measurable sales and service results.